We had to cancel our dinner reservations that night because we waited at the portrait studio for 45mins. I am sure there may be another studio in that district that you may be able to go to and have a wonderful experience and photos done at.
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Already a Shipping Pass member? Free returns online or in-store Not completely satisfied? I offered to let the little girl watch my son have his pictures taken, so she wouldn't feel so afraid. The photographer checked with the lady, and she agreed. My son's pictures came out wonderful, she made him smile really easily, and asked permission to put a hat and scarf on him, and to use certain props my son is 9months old. She was very officiant, and we were done with the pictures in about 15 minutes.
Another lady rung up my order, and the little girl went back to have her pictures taken, and got some great shots as well. The last time I had professional pictures taken it was at the Picture People's and they did a lousy job.
I defiantly liked the job they did at picture Me much better. They weren't as pushy with the sales, either. My pictures will be in in about 2 weeks, and I will make sure that I get all of my pictures. And I do find it odd, that someone would be so upset of such a little discrepancy of only.
I too have had a horrible experience with that company. On May 8, I brought my daughter to the studio in Avon mass to get pictures done in her first communion dress. We paid in full that day On the first visit back the pictures were unentered and had a black strip going through them. The girl was suppose to reorder them, well needless to say they were never ordered.
I now deal a girl named colleen who just pretty much gives a great song and dance. She was not helpful, very rude to the point that on my last visit to the store which mind you was the 7th time I have been back trying to get my pictures, she informed me I was holding her up from going home to her son. The store manager Maureenm was appalled at her behavior and rude manner that she also asked for her supervisors telephone number she told us don't bother calling her she will never call you back which she has not.
Here it is October 27, and we still do not have my daughters pictures or an answer to where they are. So beware of the studio picture me they are the worst studio to deal with! I was recently at the Lafayette, IN location for my daughters yearly birthday pictures, and I was so upset.
We have the children's pics done every year and our family pics too. We are good, and loyal customers. I have noticed a lot of new faces, and maybe thats the problem. We had a scheduled appt, but when we got there they weren't ready for us. After about 15 mins my daughters had to use the restroom, I let one of the girls know and took her. When we got back they were still not ready. We had to cancel our dinner reservations that night because we waited at the portrait studio for 45mins.
Im sorry but that is quite ridiculous when you have a scheduled appt. When my daughters pics came in, again I was upset. Some of the extra sheets went the ones I had ordered, but her birthday is Sunday and we plan to hand them out at her party, and the re-order would take to long. I think what upset me even more was that we never received an apology, a discount, or anything. I just wish people would train there employees to be a little more courteous and remember if it wasn't for the customers, there wouldn't be a business.
The employees seem very immature, and uncertain of there jobs. I really wish the situation would of been handled better, But we have decided to take our business else where for our family pics and my sons birthday pics.
I think its time for a change. I recently had a difficult experience at a walmart portrait studio. My reasons for being upset involved to much pressure from the staff on my 21 month old to take too many pictures when she does not have the attention span for that at her age. I have a hard time understanding why this woman would make such a big fuss over a few dollars. If these are really the kinds of things that people get upset over perhaps they should take up a few more hobbies.
I just had a bad encounter yesterday. My daughter is not good with strangers and the two employees that work at Picture Me in Gaylord were not kid friendly at all. I was disgusted when the photographer was snapping pictures of my crying child to use up the film and then once the film was gone she was like "ok thats it".
We had four pictures snapped, three of which my daughter was upset in. I told her I wont be back before it expires and she still failed to honor it. I am not happy with the customer service at this studio at all. I also had a problem at the store in New Castle,IN. I took my grandson in to have photos done and was told that they were out of film and the man said it was his first time alone and he didn't know how to change the film.
I was told someone was coming from another store and I should come back in about an hour. I came back two hours later at about 4 pm and no one was in the store I waited for about 30 minutes and walked around Wal-mart came back about 20 minutes later still no one was there.
I think either they should train the employees better or get people who have some experience with cameras. As an employee of Picture Me I would like to apologize about the mishaps that you have all experienced. Not everyone in the company acts this way and most are very professional and responsive to customer needs. All studios are required to take 7 saved poses that includes the one you are having done for your introductory package.
I apologize that it takes a while and if you child seems upset or it is not possible to get all 7 than the representative should have made the exception or ask for a reset the appointment after the child had calmed down enough to get them to smile.
The training of the employees is a long process because there is never the same situation or day like there is with any other job.
Yes some need more guidance than others but please keep in mind you were also the new person on a job just like we are.
Please do not let one bad experience destroy your faith in others. I am sure there may be another studio in that district that you may be able to go to and have a wonderful experience and photos done at. I have been getting pictures taken at this studio for almost 6 years now!! My son is 9 months old and I get his done once a month. This month after she took his pictures and I bought the introductory pkg.
I have never heard of that in my life!!! So I called customer service, they said that I am aloud to buy sheets. Went back to picture me. She still would not let me. She treated me like I was and idiot, she was smart mouthed, and I would not go back there and let someone like that around my children again!!!
For her title being a store manager, she definetly has no place in customer service!!! I deal with costumers like you all the time and they make a big fuss about nothing just like you.
Get over yourself you obviously have nothing else to do but sit on your butt at home and complain about how walmart owes you. Well, up here in anchorage there is two walmarts, and since it is a 4 hour drive to there, I had made an appointment with the lady at picture me studios.
I asked her where she was, she said at the a street walmart in town. I was like, ok, so we will get there a little early, and have them done in thirty minutes, tops. Show up, 10 minutes early, and the appointment is at the other studio.
So we have them call the other studio and tell them that we will be there in 10 minutes. Show up on time mind you and their three o clock has shown up 5 seconds before us our appointment is at 1: I could not believe it! The lady completely ignores the fact that we were her and goes and starts taking pictures of the 3 o clock family which is all teens and adults! She said that she would be with us in just a minute, and I have twins. They get only about three cause it is their nap time. And we wait, and wait, and wait.
They are two, and they are terrible when they have to wait. We wait another thirty minutes, and our girls have driven some of the other customers away because they said that they didn't want to be where they treated kids the way that picture me was treating ours. Finally my husband packs up our belongings, and starts to go, and I said wait a minute. I asked the lady if there was someone else who could help her out, since there was four other customers besides us.
She had me pass a slip of paper around to each of their customers, and have each of them fill it out. I then call the other lady "Kay" who was on lunch break.
I started by saying that I understand that she is on lunch, but I would appreciate it if she would come in and take the pictures, so that we could leave. She said she would see what we could do.
So finally at did we get our pictures taken, when we were the We waited just shy of 2 hours for these pictures, and then they got mad when we asked if we could have them mailed, cause we don't go up to anchorage often, and we bought the stamps, if they could mail them it would save us a trip.
That was two months ago, and we still haven't seen them, and have called and asked about the order status, and they said that it hasn't been order yet. I guess that shows what walmart is capable of! I just had to comment on Amy J's comment Give me a break!
People in the service industry should realize it is their job to be accommodating not rude, obnoxious, and ridiculous! I would expect an apology as well. I think it is ludacris and juvenile to conduct oneself in front of one's children is such away. Or in front of anyone for that matter. It was only 77 cents for crying out loud. Maybe it was tax? Maybe your original "receipt" was just an estimate. It couldn't have been an actual receipt anyway, since you hadn't paid yet.
I've had 2 session done at picture me. One when my son was 1 week old and one when he turned two. But this last session went very well. There were different employees each time. I figure people will usually treat you the way you treat them.
There is not way that you simply "told her to talk to another customer because you were on the phone" I'm sure you screamed and yelled and rather rudely and explicitly told her off.
And this probably why she reacted in the way she did. Have you ever been on the other side of any customer service job? Sure the customer is "always right" but when the customer is an it's hard to be polite.
It sounds to me as if she was trying to do just that until you so politely asked her over and over to stop talking to you. I, too, have had a bad experience with the portrait studio. I had 3 portrait packages taken. Mind you the two of them were my kids pictures for school, and my other one was of my two kids and my Nephew. The one of the three are for Grandma, for Christmas!!
Now, I got them taken on the 10th of November I still do not have them. They were to be back on the 20th. So I called, with the price of gas, I was not wasting the trip up there, to see if they were in. I got a song and dance story from an employee, to call back on the 21st.
I was patient at that point. So I called back on the 21st, and you will not believe it She told me to call back on the 23rd. I was starting to loose my patience. These are school pictures and important pictures for my Mother I am not getting any answers. So I hung up with that employee. I don't call back on the 23rd, I wait until the 24th. I not only get through to a person I get the manager I assured her that there won't be a next time. I am going to pay the extra money to get my pictures and order that same day.
I told her that for the companies sake I had better receive them. I spoke to the regular employee she could not find my 3 packets. I told her that I wanted the manager. I waited with static and paper crunching for 12 minutes. Finally, the manager got on The same one that I spoke to on Saturday. I told her that I wanted answers, and I wanted them now.
She told me that she did not know where my pictures were. I am the only customer that had not received the pictures, with in the 2 weeks. Had she have done the research that she should have maybe I would have had some type of answers on Saturday.
Now with my blood at boiling point, she states that she does not see where they went to the lab. That must have been the glitch.. I asked what she was going to do for me her dissatisfied customer. They offered me the disk of the pics, What good is that?
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